Special Conditions of Contract for Engineering, Design, and 3D Printing Services

 

Chapter 1 – Scope of Application

§ 1 Scope of application

These Special Terms and Conditions supplement the General Terms and Conditions of EVOCON Studio UG (limited liability).

They apply to all services in the area of:

• Engineering
• Design
• CAD development
• Reverse engineering
• Product development
• Prototyping
• Additive manufacturing (3D printing)
• Small-batch production
• Technical consulting
• Feasibility studies
• Digital manufacturing services

In the event of any conflict between these conditions and the General Terms and Conditions, these Special Terms and Conditions for the aforementioned services shall prevail.

 

Chapter 2 – CAD Files and Customer Data

§ 2 Provision of CAD files

The client shall provide all data required for the execution of the order in full and in a technically suitable format.

These include, in particular:

• STEP (.stp/.step)
• STL
• 3MF
• IGES (.igs/.iges)
• OBJ
• DXF
• DWG
• PDF drawings
• Technical specifications
• Bills of materials
• Material specifications

The client bears responsibility for the completeness and accuracy of these documents.

 

§ 3 Rights to the provided data

By submitting the data, the client confirms,

• to hold all necessary usage rights,
• not to infringe upon the rights of third parties,
• and to be authorized to commission the production.

The Client shall indemnify EVOCON Studio against all third-party claims arising from an infringement of intellectual property rights due to the data provided.

 

§ 4 Confidentiality

EVOCON Studio treats all submitted CAD files, drawings, models, parts lists, specifications and other technical documents confidentially.

Use is exclusively

• for the preparation of quotations,
• for technical review,
• for production,
• for quality assurance,
• as well as for contract execution.

Data is passed on to third parties exclusively to the extent necessary for the performance of the contract or as required by law.

 

Chapter 3 – Technical Review

§ 5 Plausibility Check

Before production begins, EVOCON Studio can subject the transmitted data to a technical plausibility check.

This includes, in particular:

• File integrity
• Printability
• Obvious geometry errors
• Minimum wall thicknesses
• Obvious collisions
• Obvious manufacturing issues

This inspection does not constitute a structural or functional approval.

 

§ 6 Responsibility of the Client

The responsibility for

• Design,
• function,
• dimensioning,
• load-bearing capacity,
• material selection,
• approval,
• as well as the intended use

remains exclusively with the client, unless expressly agreed otherwise in writing.

 

Chapter 4 – Manufacturing

§ 7 Additive Manufacturing

Manufacturing is carried out in accordance with the agreed manufacturing process and the technical capabilities available at the time of production.

Manufacturing-related characteristics—such as layer structures, material-specific surface features, minor dimensional deviations, or color variations—do not constitute a defect, provided they fall within agreed or industry-standard tolerances.

 

§ 8 Change management

Once production has been authorized, changes to design, material, or quantity can only be accommodated to the extent that this is technically feasible and economically reasonable.

Any additional costs or schedule delays resulting from this will be communicated to the client prior to implementation.

 

§ 9 Release

Where agreed, production shall only commence following written approval from:

• CAD models,
• technical drawings,
• material selection,
• surfaces,
• production quantities
• or prototypes.

By granting approval, the client confirms the technical suitability of the approved execution.

 

Chapter 5 – Manufacturing Tolerances, Quality, and Material Properties

§ 10 Manufacturing tolerances

(1) Additively manufactured components are subject to manufacturing tolerances resulting from the process, material, and design.

(2) Deviations in dimensions falling within the tolerances generally accepted for the respective manufacturing process do not constitute a material defect, provided that no precision tolerances expressly agreed upon in writing have become part of the contract.

(3) For functional fits, EVOCON Studio generally recommends producing a prototype or sample part prior to serial production.

(4) Insofar as the client requires specific dimensional, form, or positional tolerances, these must be communicated in writing and agreed upon separately prior to the placement of the order.

 

§ 11 Material-related properties

(1) The properties of additively manufactured components vary depending on the material and the manufacturing process.

These include, in particular:

• Surface structure

• Contour lines

• Printing direction

• mechanical properties

• Temperature resistance

• UV resistance

• Chemical resistance

• Moisture absorption

• Dimensional stability

(2) Color variations between different production batches and minor differences in surface texture do not constitute a defect.

(3) Material data sheets describe typical material properties. They do not constitute guaranteed properties or warranties.

 

§ 12 Functional Test

(1) EVOCON Studio inspects manufactured components exclusively to the agreed extent.

(2) In the absence of an express written agreement, there shall be no in particular:

• Fatigue strength test

• Load test

• Service life test

• Safety inspection

• Admissions examination

• CE conformity assessment

• medical validation

• Aeronautical release

(3) Assessing suitability for the intended purpose is the sole responsibility of the client.

 

§ 13 Prototypes

(1) Prototypes serve the testing, validation, and further development of designs.

(2) In principle, prototypes are not to be regarded as products ready for serial production.

(3) Prior to serial production, EVOCON Studio recommends a technical approval by the client under real operating conditions.

 

§ 14 Series Production

(1) Series production is carried out based on the design approved by the client.

(2) Changes to the design after approval may affect price, delivery time, material consumption, and quality.

(3) EVOCON Studio is entitled to employ equivalent manufacturing processes or materials in line with technical progress, provided that this does not result in any significant impairment of the agreed properties and no express agreement to the contrary has been made.

 

§ 15 Complaints

(1) The customer must inspect delivered products for obvious defects, transport damage, and discrepancies from the order immediately upon receipt.

(2) Complaints must be submitted in writing as soon as possible, stating the order number and a description of the defect, and including clear photos or other evidence.

(3) As a general rule, components subject to a complaint must not be modified, reworked, or disposed of without prior consultation with EVOCON Studio, provided that doing so would make it impossible to examine the alleged defect.

(4) EVOCON Studio shall be given the opportunity to examine the alleged defect and shall decide on the further course of action in accordance with statutory provisions.

 

§ 16 Post-processing

(1) Where agreed, post-processing operations such as grinding, drilling, threading, painting, dyeing, or other processing steps may be carried out.

(2) Post-processing may alter dimensions, surfaces, or material properties.

(3) Subsequent modifications by the client or third parties may impair warranty claims, insofar as the asserted defect is attributable to such modifications.

 

§ 17 Packaging

(1) Packaging is carried out according to professional standards, based on the nature, size, and fragility of the respective product.

(2) Special packaging requirements must be agreed upon in writing prior to the placement of the order.

(3) Additional costs for special packaging, export packaging, or customer-specific packaging solutions shall be charged separately, unless otherwise agreed.

 

Chapter 6 – Development Services, Reverse Engineering, and Technical Consulting

§ 18 Engineering and Development Services

(1) At the client's request, EVOCON Studio provides engineering and development services, particularly in the following areas:

• Product Development

• Mechanical Engineering

• Fixture construction

• Tooling Design

• Plastic and metal structures

• Test rig development

• CAD Design

• technical calculations

• Feasibility studies

• Design optimization

• Manufacturing optimization

(2) The scope of services is determined exclusively by the respective offer, the order confirmation, or a separate written agreement.

 

§ 19 Technical Advice

(1) Advisory services are provided to the best of professional knowledge based on the information available at the time the services are rendered.

(2) Unless expressly agreed otherwise in writing, EVOCON Studio does not owe any specific economic or technical result.

(3) The client is solely responsible for decisions regarding design, choice of materials, operating conditions, or production processes.

 

§ 20 Reverse Engineering

(1) Reverse engineering services are performed exclusively on the basis of components or documentation provided by the client.

(2) The Client warrants that they are authorized to commission these services and do not infringe upon the intellectual property rights of third parties.

(3) EVOCON Studio does not verify whether patents, utility models, copyrights, design rights, or other intellectual property rights of third parties exist.

(4) The Client shall indemnify EVOCON Studio against all third-party claims arising from an infringement of such rights.

 

§ 21 Design Changes

(1) Requests for changes by the client after the start of the project must be communicated in writing.

(2) EVOCON Studio assesses the technical and economic feasibility of the requested changes.

(3) Changes may, in particular, have an impact on:

• Development effort

• Manufacturing effort

• Material usage

• Delivery dates

• Project costs

• Review and approval processes

(4) Required additional services shall be remunerated separately, provided they are not already covered by the original scope of services.

 

§ 22 Project Documentation

(1) The Client shall provide EVOCON Studio with all documents required for the execution of the project in a timely manner.

These include, in particular:

• Requirements Specifications

• Requirements specifications

• CAD data

• Drawings

• Bills of materials

• Standards

• Testing specifications

• Material specifications

• Approvals

• Sample parts

(2) Delays resulting from information provided late or incompletely shall extend agreed delivery and project deadlines accordingly.

 

§ 23 Project Communication

(1) To ensure an efficient project workflow, each contracting party shall designate at least one technical contact person.

(2) Technical decisions, approvals, and change orders should be made in writing for the sake of traceability (e.g., via email or an agreed-upon project management system).

(3) Verbal agreements shall only become binding once they have been confirmed in writing by EVOCON Studio or clearly emerge from the actual course of the project.

 

§ 24 Project Acceptance

(1) Where formal acceptance has been agreed upon, it shall take place following completion of the contractually owed services.

(2) The Client undertakes to inspect the services within a reasonable period and to notify the Contractor in writing of any existing defects in a manner that allows them to be clearly understood.

(3) If no material defects are notified within the agreed or statutorily applicable period and the service is put into productive use, the service may be deemed accepted, provided that no mandatory statutory provisions prevent this.

(4) Partial acceptances may be agreed upon and do not preclude a subsequent final acceptance of the whole.

 

Chapter 7 – Confidentiality, Trade Secrets, and Rights of Use

§ 25 Confidentiality

(1) EVOCON Studio undertakes to use all confidential information received within the scope of the business relationship exclusively for the execution of the respective order..

(2) Confidential information includes, in particular:

• CAD files

• 3D models

• Illustrations

• Bills of materials

• Requirements Specifications and Detailed Specifications

• Prototype

• Manufacturing documentation

• Calculations

• Development data

• Test results

• Business and trade secrets

• other non-public technical or commercial information.

(3) Die Verpflichtung zur Vertraulichkeit gilt auch nach Beendigung der Geschäftsbeziehung fort, soweit keine gesetzlichen Offenlegungspflichten bestehen.

 

§ 26 Protection of trade secrets

(1) EVOCON Studio treats the Client’s trade secrets in compliance with statutory provisions, in particular the Trade Secrets Act (GeschGehG).

(2) Confidential documents shall be made accessible only to those employees or commissioned third parties who require this information to carry out the respective assignment.

(3) Where external service providers are engaged, this is done—to the extent necessary—subject to appropriate contractual confidentiality and data protection provisions.

 

§ 27 Rights of Use Regarding Work Results

(1) To the extent that EVOCON Studio creates CAD models, designs, technical drawings, or other work results on behalf of the client, the client shall receive the contractually agreed usage rights upon full payment.

(2) The scope of the rights of use is determined by the respective contract or offer.

(3) Unless an express agreement to the contrary has been reached, all rights extending beyond this remain with EVOCON Studio.

 

§ 28 Ownership of Customer Data

(1) The CAD files, drawings, and other project documents provided by the client remain the property of, or subject to the rights held by, the client.

(2) EVOCON Studio receives only the right of use necessary for the preparation of the offer, project execution, production, and contract processing.

(3) Use for other purposes shall take place exclusively with the prior consent of the client or on a legal basis.

 

§ 29 Archiving of project data

(1) EVOCON Studio may archive project-related documents, CAD files, and technical documentation for a reasonable period following the completion of the project, insofar as this is necessary for the performance of the contract, documentation, the handling of defects, or due to statutory retention obligations.

(2) Upon expiry of the respective retention periods, the data will be deleted or anonymized, unless statutory obligations or legitimate interests prevent such deletion.

 

§ 30 Reference Projects

(1) EVOCON Studio may cite or publish a project as a reference only with the prior consent of the client.

(2) Without express consent, neither technical drawings nor CAD files, photos, renderings, or other project-related information shall be published if doing so could adversely affect the legitimate interests of the client.

(3) General information regarding the nature of the project or the scope of services may be used in anonymized form for statistical or promotional purposes, provided that no conclusions can be drawn regarding the client and no conflicting agreements exist.

 

§ 31 Return of documents

To the extent permitted by law or agreed upon contractually, original documents provided by the client will be returned upon completion of the project or, upon request, destroyed in a manner compliant with data protection regulations. Digital copies may be retained in the archive to satisfy statutory retention obligations or to safeguard legitimate interests.

 

Chapter 8 – Final Provisions

§ 32 Technical Modifications

(1) EVOCON Studio is entitled to make technical changes to designs, manufacturing processes, materials or production processes, insofar as

• so that the agreed function is not impaired,

• no significant disadvantages arise for the client,

• legal or regulatory requirements are met,

or the changes serve technical progress.

(2) Material changes shall be communicated to the client prior to implementation, provided they affect function, price, or delivery time.

 

§ 33 Force Majeure

(1) Events of force majeure release EVOCON Studio from the obligation to perform on time for the duration of the disruption and for a reasonable start-up period.

(2) Force majeure shall be deemed to include, in particular:

• Natural disasters

• Fire

• Floods

• Pandemics

• Epidemics

• Strikes

• Power supply disruptions

• Supply shortages

• Cyberattacks

• official measures

• War

• Terror

• other unforeseeable events beyond our control.

(3) If an event of force majeure persists and performance of the contract becomes permanently unreasonable, either party may withdraw from the contract in accordance with statutory provisions.

 

§ 34 Export and Use of the Products

(1) The client is solely responsible for complying with statutory regulations regarding export, import, product safety, and the use of the supplied products.

(2) EVOCON Studio assumes no responsibility for the permissibility of using the products in specific countries or areas of application, unless expressly agreed otherwise in writing.

 

§ 35 Severability Clause

Should individual provisions of these Special Terms and Conditions be or become invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall remain unaffected.

In place of the invalid or unenforceable provision, the legally permissible regulation that comes closest to the economic purpose of the original provision shall be deemed agreed upon. The same applies to any gaps in the provisions.

 

§ 36 Order of precedence of contract documents

In the event of contradictions between various components of the contract, the following order of precedence applies:

1. Individual written agreements

2. Order Confirmation

3. Offer

4. Description of Services

5. Special Terms and Conditions for Engineering, Design, and 3D Printing Services

6. General Terms and Conditions (GTC)

 

§ 37 Entry into force

These Special Terms and Conditions apply to all contracts concluded on or after the date of their publication, provided they have been effectively incorporated into the respective contractual relationship.

As of: Juni 2026

 

Right of Withdrawal and Consumer Information

 

Chapter 1 – Right of Withdrawal Information

§ 1 Right of withdrawal for consumers

In principle, consumers have a statutory right of withdrawal for contracts concluded off-premises and for distance contracts.

Withdrawal period

The cancellation period is fourteen (14) days from the day,

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods,

• or – in the case of partial deliveries – have received the last of the goods.

To exercise your right of withdrawal, you must

EVOCON Studio UG (limited liability)
Alte Rathausgasse 2a
74924 Neckarbischofsheim

E-Mail: hello@evocon.studio

inform us of your decision by means of an unequivocal statement (e.g., by letter or e-mail).

Dispatching your notice of revocation in good time is sufficient to meet the deadline.

 

§ 2 Consequences of withdrawal

If you effectively revoke this contract, we will reimburse you for all payments received from you, including standard delivery costs, without undue delay and no later than fourteen days after receipt of your notice of revocation.

For the refund, we generally use the same payment method you used for the original transaction, unless otherwise agreed.

You must return the goods to us without undue delay and no later than fourteen days after declaring your withdrawal.

You bear the direct costs of returning the goods, to the extent permitted by law.

 

§ 3 Exclusion of the right of withdrawal

There is no right of withdrawal to the extent that no right of withdrawal is provided for by law. This applies in particular to contracts for goods,

• that are not prefabricated

• whose production is based on an individual selection or specification by the consumer,

• or which are clearly tailored to the consumer's personal needs.

This includes, in particular, 3D-printed parts manufactured to individual customer specifications, prototypes, and components produced based on CAD files provided by the customer.

The statutory requirements and limits of this exclusion remain unaffected.

 

§ 4 Beginn der Fertigung

By expressly releasing the production order, the customer confirms that EVOCON Studio may begin processing and manufacturing.

To the extent required by law, necessary declarations or consents will be obtained separately prior to the commencement of production.

 

§ 5 Returns

Returns should be announced in advance whenever possible.

The return shipment must be made in a manner that ensures safe transport.

Damage attributable solely to improper packaging during the return shipment may be taken into account within the scope of statutory regulations.

 

§ 6 Complaints

The customer's statutory rights regarding defects remain unaffected, regardless of any statutory right of withdrawal.

Complaints should be submitted as soon as possible, accompanied by informative photos and a description of the defect, to facilitate rapid processing.

 

Chapter 2 – Model withdrawal form

Model withdrawal form

If you wish to withdraw from the contract, you can fill out this form and return it to us.

 

To:

EVOCON Studio UG (haftungsbeschränkt)
Alte Rathausgasse 2a
74924 Neckarbischofsheim
Deutschland

phone: +49 160 98 75 07 91

E-Mail: hello@evocon.studio

 

Right of Withdrawal

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods or the provision of the following service:

Ordered on:

Received on:

Order number (optional):

Name of the consumer:

Address:

Telefon (optional):

E-Mail (optional):

Reason for revocation (optional):

Date:

Signature (only for notification on paper):

 

Information on the right of withdrawal

• Providing a reason for the revocation is voluntary and not a condition for the effectiveness of the revocation.

• The form can be submitted by mail or email.

• Statutory withdrawal periods remain unaffected.

• For products manufactured individually according to customer specifications, the right of withdrawal may be excluded under statutory provisions. The governing factors are the statutory provisions as well as the terms set out in the contract and the information on the right of withdrawal.

 

Contact for inquiries

EVOCON Studio UG (limited liability)

Alte Rathausgasse 2a
74924 Neckarbischofsheim

E-Mail: hello@evocon.studio

Phone: +49 160 98 75 07 91

 

Chapter 3 – Material Guidelines and Technical Manufacturing Rules

§ 1 General Information

The following material guidelines provide information on the typical properties of the materials and manufacturing processes offered by EVOCON Studio.

All stated properties represent typical empirical values ​​and—unless expressly agreed upon in writing—do not constitute warranted product characteristics or guarantees.

As a general rule, the client selects the appropriate material. Upon request, EVOCON Studio provides support with material selection as part of a technical consultation.

 

§ 2 PLA (Polylactid)

Typical properties

• High dimensional accuracy

• Very good print quality

• Good surface appearance

• Simple post-processing

• Low tendency to warp

Typical areas of application

• Design models

• Architectural models

• Demonstration models

• Conceptual components

• Low-load functional prototype

Limitations

PLA is only suitable to a limited extent for:

• continuous exposure to sunlight
• elevated temperatures
• components subject to high mechanical stress
• permanent outdoor applications

 

§ 3 PETG

Typical properties

• High impact strength
• Good chemical resistance
• Good weather resistance
• Good layer adhesion
• High fatigue strength

Typical areas of application

• Functional parts
• Fixtures
• Housings
• Mounts
• Machine components
• Prototypes

§ 4 ABS / ASA

Characteristics

• High temperature resistance
• Good mechanical strength
• Good machinability
• High continuous load-bearing capacity

In addition, ASA possesses significantly better UV and weather resistance and is therefore particularly suitable for outdoor applications.

Typical applications:

• Housings
• Mechanical engineering components
• Automotive engineering
• Outdoor use
• Technical prototypes

 

§ 5 PA (Nylon)

Typical properties:

• sehr hohe Festigkeit

• hohe Zähigkeit

• gute Verschleißfestigkeit

• gute Gleiteigenschaften

• hohe Dauerbelastbarkeit

Geeignet für:

• Funktionsbauteile

• Zahnräder

• Lager

• Vorrichtungen

• Maschinenbau

• industrielle Anwendungen

§ 6 Carbon-fiber-reinforced materials (PA-CF, PETG-CF, etc.)

Carbon-fiber-reinforced materials are characterized in particular by:

• high rigidity
• low weight
• low deformation
• high dimensional stability
• excellent mechanical properties

They are particularly suitable for:

• Lightweight construction
• Fixture construction
• Robotics
• Automation technology
• Mechanical engineering
• Prototypes with high mechanical requirements

§ 7 TPU (Flexible materials)

Properties:

• high elasticity
• good resilience
• abrasion-resistant
• shock-absorbing

Suitable for:

• Seals
• Protective elements
• Buffers
• Flexible connecting elements
• Grippers
• Cable grommets

§ 8 Material Selection

Unless the client specifies a particular material, the material is selected based on the requirements known for the project.

Any recommendation made by EVOCON Studio does not replace an independent technical assessment by the client regarding suitability, certification, or conditions of use.

 

§ 9 Special notes

Material properties can be influenced, in particular, by:

• Print orientation
• Wall thickness
• Infill density
• Geometry
• Environmental conditions
• Temperature
• Humidity
• UV radiation
• Chemical exposure

These influences must be taken into account during the design and use of the components.

 

§ 10 Material Changes

Should an agreed-upon material be temporarily unavailable, EVOCON Studio may use a technically equivalent material following prior consultation with the client.

A change of material shall be made exclusively with the client's consent or on the basis of a corresponding contractual agreement.

 

Chapter 4 – Construction and Design Guidelines

§ 11 General Design Guidelines

To ensure cost-effective, high-quality production, components should be designed in accordance with the specific characteristics of the respective additive manufacturing process.

A design optimized for manufacturing improves, in particular:

• Dimensional accuracy
• Surface quality
• Stability
• Production time
• Material consumption
• Cost-effectiveness

 

§ 12 Minimum wall thicknesses

The required minimum wall thickness depends on the material used, the manufacturing process, and the geometry of the component.

• The following general recommendations apply:
• unloaded components: at least 1.0 mm
• standard functional parts: at least 2.0 mm
• highly stressed components: at least 3.0 mm
• long, free-standing elements: design with increased thickness depending on the load
• Very thin-walled areas can lead to warping, breakage, or inadequate print quality.

§ 13 Bores

As a general rule, bores should be designed with a sufficient diameter.

For functionally critical fits, subsequent machining (e.g., drilling or reaming) is recommended if high dimensional accuracy is required.

 

§ 14 Threads

Printed threads are suitable for low-load applications.

For connections subject to continuous loading, EVOCON Studio recommends using:

• Threaded inserts
• Heat-set nuts
• Press-in nuts
• Metal threads
• Threaded bushings

§ 15 Fits

For plug-in connections, sliding fits, or press fits, the manufacturing-related tolerances of the respective process must be taken into account.

For functionally critical fits, EVOCON Studio recommends producing a sample part prior to serial production.

 

§ 16 Overhangs

Depending on the manufacturing process, overhangs can only be produced without support structures up to a certain angle.

Larger overhangs may require additional support structures.

These can affect:

• Surface quality
• Post-processing effort
• Production time
• Manufacturing costs

§ 17 Undercuts and cavities

Enclosed cavities, undercuts, or hard-to-reach areas should be taken into account during the design phase.

Depending on the manufacturing process, venting or cleaning openings may be required.

 

§ 18 Tolerances

Unless specific precision tolerances have been agreed upon in writing, manufacturing is carried out in accordance with the standard production tolerances for the respective process.

For high-precision components, EVOCON Studio recommends subsequent mechanical processing.

 

§ 19 Build Orientation

The orientation of the component within the build space influences, among other things:

• Strength
• Surface quality
• Dimensional accuracy
• Support material
• Print time
• Material consumption

EVOCON Studio selects the build orientation based on technical and economic considerations, unless an explicit requirement has been agreed upon with the client.

 

§ 20 Post-processing

Depending on the material and manufacturing process, the following post-processing operations may be offered:

• Deburring
• Grinding
• Polishing
• Thread cutting
• Drilling
• Milling
• Lacquering
• Dyeing
• Bonding
• Assembly

These services form part of the order only if expressly agreed upon.

 

§ 21 Design Check

The uploaded CAD files are checked exclusively for obvious technical manufacturability.

A comprehensive review of the design for:

• Functionality,
• Strength,
• Service life,
• Safety,
• Compliance with standards,
• Eligibility for approval, or
• Suitability for the intended purpose

is not part of the standard order unless expressly agreed upon in writing.

 

Chapter 5 – Quality Guidelines, Inspection, and Acceptance

§ 22 Quality Principles

EVOCON Studio manufactures all products in accordance with recognized technical standards and by employing appropriate manufacturing, inspection, and quality assurance procedures.

The scope of quality inspection is determined by:

• the agreed scope of services,
• the manufacturing process employed,
• the agreed technical specifications,
• as well as the requirements of the respective project.

A 100% inspection of all properties is carried out only if expressly agreed upon in writing.

 

§ 23 Visual inspection

As a general rule, the manufactured components undergo a visual inspection prior to shipment.

This includes, among other things, checking for:

• obvious damage,
• incomplete manufacture,
• gross dimensional deviations,
• severe deformation,
• material defects,
• significant printing errors,
• transport safety of the packaging.

A visual inspection does not replace a complete functional or load test.

 

Section 24 Measurement Inspection

A measurement inspection is only carried out to the extent necessary for

• has been contractually agreed,
• is required for the manufacturing process,
• or is part of a separate quality agreement.

Measurement reports are prepared only if expressly agreed.

 

§ 25 Functional testing

Functional tests are carried out exclusively to the extent that they form part of the contract.

These may include, for example:

• Assembly checks,
• fit checks,
• movement tests,
• leak tests,
• electrical tests,
• or other project-specific tests.

In the absence of a corresponding agreement, EVOCON Studio is not obliged to perform a functional test.

 

§ 26 Test Reports

Test reports, measurement reports, or documentation shall only be prepared and handed over if this is expressly included in the quotation or the order confirmation.

 

Section 27 Acceptance by the Client

If acceptance has been agreed upon, the client must inspect the delivered services within a reasonable period.

The inspection should include, in particular, the following points:

Conformity with the order,

• Material,
• Dimensions,
• Quantity,
• Function,
• Surface finish,
• Obvious defects.

If no material defects are reported and the service is used in accordance with the contract, the statutory provisions regarding acceptance apply.

 

§ 28 Complaint Procedure

Complaints should ideally contain the following information:

• Order or invoice number,
• Description of the defect,
• Photos or videos of the affected component,
• Details of the area of ​​application,
• Date of discovery.

This enables faster processing.

 

§ 29 Examination of products subject to complaint

EVOCON Studio is entitled to request products subject to complaint for examination.

As a general rule, components subject to complaint must not be altered, reworked, or disposed of prior to the completion of the examination, insofar as doing so would impair the investigation.

 

§ 30 Remedial Action

In the event of a material defect, the defect shall be remedied in accordance with statutory provisions. Subject to statutory requirements, EVOCON Studio may, in particular, effect rectification or provide a replacement.

 

§ 31 Quality Improvement

Insights gained from complaints, quality inspections, and customer feedback may be analyzed for the purpose of continuously improving products and services.

Where personal data is processed in this context, such processing is carried out in accordance with the privacy policy and applicable data protection regulations.